FirstAid for HiNet (Nera SatLink 1000 Modem)

Tracing the problem for your Internet Satellite Connection  

You have 4 indicator lights on your DVB Satellite Modem (Power, RX, TX, Satellite (Sat)).
Now if you have any internet service problem you need to do the followings for tracing the problem causes. Check all the indicator lights on your NERA DVB Satellite Modem which should be ON (Green) in 3 to 4 minutes after Turning your Modem ON.

If you find any of the Indicator light OFF please check the cables coming from Satellite Dish connected to your Satellite Modem so that they must be tightly fixed to the Satellite Modem.  But if you find the cables connected properly to your modem and still have any of the indicator lights OFF please contact CeReTechs.

OR

If you find all the indicators lights ON and you have problem with your internet service, then do the followings. Check the network Switch or Hub so that it should be ON and functional. Then check the network cables connected from DVB Modem to your Network Switch. And also check the cable connected from your Computer to the Network Switch or to DVB Modem.
But, if all cables are connected properly and you still have problem in internet service. Please do the followings. 

Go to Start Menu of your windows in your PC and click on RunType CMD and press Enter. OR if it didn’t work type Command and press enter. Here please try to ping your Gateway. And if you don’t know your gateway IP do the following. To know what is your Gateway type ipconfig/all in this Command Prompt window and press enter. Here you will find your IP settings and Gateway. And after finding your Gateway IP try to ping it as following example.

 Ping 192.168.0.1

 but you must type your own Gateway IP instead of 192.168.0.1 If you are not able to ping the Gateway it means you have some problem at your computer network card OR network Cable OR IP settings of your computer. But if your ping reply is positive please do one more thingIn same Command prompt type ping www.yahoo.com and press EnterIf you get reply in positive but your browser does not open any site or you can not browse it means your browsing software is or windows has some problem.